Refund and Cancellation Policy

When purchasing software products, subscriptions, or specialized technical services via www.appnix.info, you receive instant, irrevocable access to intellectual assets, specialized developer allocation, or computational resources. For this reason, all transactions are presumed final, except under the explicit scenarios detailed in this policy.

A. Ongoing subscriptions

• Self-service cancellation. You may cancel recurring software subscriptions or SaaS tier renewals at any time via your user dashboard under Account Settings or by emailing support@appnix.info.
• Effective cancellation date. Once submitted, your cancellation will take effect at the close of your current active billing cycle. You will retain uninterrupted access to your account tools until that cycle terminates.
• Renewal charges. We do not process retroactive or prorated refunds for partially elapsed subscription billing cycles. To avoid automated recurring charges, you must initiate cancellation at least 48 hours prior to your subsequent billing renewal date.

B. First-time purchase refund grace period

If you are a first-time subscriber to a recurring platform plan and determine that the product does not align with your professional requirements, you may file a refund request within seven (7) calendar days of the initial subscription purchase. Upon evaluation, a refund may be issued, minus administrative or transaction gateway charges. This window does not apply to subsequent renewal cycles.

• Access and keys. Once software licenses, proprietary source code, digital downloads, or product credentials have been accessed, unsealed, generated, or transmitted to you, the purchase is non-refundable.
• Technical defects. If you experience critical technical defects that completely prevent the software or tool from functioning as specified in the platform documentation, you must inform our engineering team within five (5) days of discovery, providing diagnostic logs, error screenshots, and system details.
• Correction and redress. Our technical support team shall be given a minimum of seven (7) business days to rectify the defect or deploy a patch. If the flaw cannot be resolved and renders the product wholly unusable, we will authorize a complete or partial refund at our sole technical discretion.

For customized development, IT consulting, tailored configurations, and milestone-driven technical implementations:

• Project setup / initial deposits. All initial onboarding fees, retainer deposits, and exploratory project payments are non-refundable, as they offset immediate resource allocation, project management, and developer time.
• Milestone rejections. Refunds on custom projects are governed strictly by the written Master Services Agreement (MSA) or Statement of Work (SOW) executed between the parties. Once a deliverable milestone has been reviewed, approved, or put into operational use, associated funds cannot be reclaimed.
• Mid-project cancellation. If you elect to cancel a custom engagement prior to full completion, you will remain liable for all accrued hours, completed milestones, and third-party fees spent up to the formal cancellation receipt timestamp.

Under no circumstances are the following items eligible for refund:

• Domain registrations, transfers, or renewal costs.
• Dedicated cloud hosting or VPS allocations provisioned specifically for your deployment.
• Third-party API usage fees, license passes, or platform integration costs incurred on your behalf.
• Any services where terms of misuse, spamming, or community guideline violations resulted in immediate account suspension.

To submit a formal refund claim, send a written inquiry to support@appnix.info containing the following verifiable information:

• Subject line: "REFUND CLAIM – [Your Order/Invoice ID]".
• Full name and registered email address associated with the purchase.
• Date of transaction and total amount billed.
• A detailed, articulate justification outlining why the service or deliverable failed to satisfy service specifications, including logs or error output.

• Review period. Our support and billing departments will review your request within three to five (3–5) business days.
• Discretionary approval. We reserve the right to decline claims deemed fraudulent, abusive, or indicative of bad-faith manipulation.
• Disbursement method. Approved refunds are processed directly back to the original funding source (credit card, bank account, or digital gateway).
• Processing duration. Depending on your financial institution or credit provider, funds typically reflect on your account statement within five to ten (5–10) business days following our processing confirmation.

Appnix CRM Pro reserves the authority to revise, supplement, or alter this Refund and Cancellation Policy at any time without prior individual notice. Revisions will be published directly to this page on www.appnix.info.

For disputes or clarifications concerning fees, invoices, or cancellation requests, contact the Appnix CRM Pro Billing Team at support@appnix.info or through www.appnix.info.